New Patient
If you have not visited Denistone Veterinary Surgery before please call reception on 98740150 to make an appointment. If you wish you can also fill out and submit the form below which will allow us to create a file for your pet prior to your visit. Please note there are limited appointments available for new clients due to high demand from the owners of our current patients. There is likely to be a waiting period which will not be suitable for urgent cases.
New Patient Form
What to Expect at a Veterinary Appointment
1. Get Settled
We encourage all of our clients to arrive about 10 minutes early to their appointment in order to fill out our New Patient Form.
2. Meet Your Veterinarian
One of our veterinary team members will meet with you in order to review your pet's medical history and discuss any health issues they may be experiencing. This is your chance to ask any questions you have too.
3. Examination, Diagnosis & Treatment
Once your pet has been assessed, we will discuss with you the tests required to obtain a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet.
Practice Policies
Learn more about our office policies, payment options, and appointment booking by reading through our practice policies..
What types of payment options are available?
We accept payments through Eftpos, Visa, Mastercard, American Express and direct bank transfer.
Please note that for reasons of security we do not accept cash payments, nor do we accept personal cheques. We do not accept credit card payments over the phone for new clients who have not yet visited for a consultation.
Are there payment plans available for my pet’s care?
We do not offer accounts, payment is expected at the time the service is provided.
We regularly process pet insurance claims from all pet insurance companies and offer GapOnly payments for pets with policies issued by participating insurers.
Will I be provided with an estimate of costs?
We will provide you with an estimate of the cost of your pet's treatment. We will call you if the cost is likely to significantly exceed the estimate.
Should I call ahead to book an appointment?
All of our services are by appointment. Please call reception on 98740150
What is your appointment cancellation policy?
We ask that if you wish to cancel your appointment you call us at least 24 hours before your appointment time.
If you need to cancel on the day of your appointment please call us as soon as possible so we can allocate your appointment time to another client with an ill pet.
What types of animals do you treat?
At Denistone Veterinary Surgery we treat dogs and cats and welcome new dog and cat patients.
Owners of other species of pets please call us so we can refer you to a suitable veterinary facility.
Do you offer behavioral and nutrition consultation services?
We can give advice regarding behaviour and nutrition for your pet with onward referral to a specialist if required.
Where can I purchase my pet's prescription and food?
We stock a wide range of veterinary prescription diets and medications and can, with notice, in most cases order other diets and medications as required.